Know about Service Management

Service Management

The Service Management module in Microsoft Dynamics NAV offers you functionalities such as:

  • Management of Service Level Agreements (SLAs)
  • Contract management
  • Service order management
  • Progress planning and material planning
  • Scheduling and resource planning
  • Service parts and component management
  • Service history
  • Pricing and costing

Key figures reports

Dynamics NAV's service management system handles service contracts, service orders, scheduling, dispatching, and much more. It can even manage your inventory and post updates to accounting automatically. Especially with service-related issues, it's important to provide access to your team in the field.
The Service Management software module in Microsoft Dynamics NAV (formerly Navision) offers you professional software support with important tools that ensure increased customer satisfaction and enduring customer loyalty. The module supports you in processing customer service requests, organising your resources and tracking customised spare parts. This allows you to manage and allocate service products more efficiently and get an accurate overview of the costs associated with your service orders.

Copyright 2006 - 2020. All Rights Reserved