Sales and Marketing
Microsoft Dynamics NAV is an enterprise resource planning (ERP) software program designed for small to medium-sized businesses. Dynamics NAV, used mainly by production-based businesses, helps manage tasks commonly performed by marketing, sales, human resource, supply chain, and finance departments. Microsoft Dynamics NAV integrates with other Microsoft products, such as Azure and Office 365, and is commonly used by growing businesses. This platform has wide-ranging capabilities and can be used to improve accessibility and collaboration, as well as automate processes within a business.
Service Management
- Management of Service Level Agreements (SLAs)
- Contract management
- Service order management
- Progress planning and material planning
- Scheduling and resource planning
- Service parts and component management
- Service history
- Pricing and costing
Dynamics NAV’s service management system handles service contracts, service orders, scheduling, dispatching, and much more. It can even manage your inventory and post updates to accounting automatically. Especially with service-related issues, it’s important to provide access to your team in the field.
The Service Management software module in Microsoft Dynamics NAV (formerly Navision) offers you professional software support with important tools that ensure increased customer satisfaction and enduring customer loyalty. The module supports you in processing customer service requests, organising your resources and tracking customised spare parts. This allows you to manage and allocate service products more efficiently and get an accurate overview of the costs associated with your service orders.